Terms of Service

1. The Service

RespondPal provides done-for-you review response management. We monitor your connected Google Business Profile and Yelp Business accounts and publish professional, on-brand responses to customer reviews on your behalf, typically within 24 hours of a review posting. Specific deliverables depend on the plan you select.

2. Account Access & Your Responsibilities

To provide the service, you grant us manager or team-member access to your Google Business Profile and/or Yelp Business account. You represent that you are authorized to grant this access. You remain the owner of your accounts at all times and may revoke our access whenever you choose.

You are responsible for providing accurate business information and for the accuracy of the brand-voice preferences you submit during onboarding. You agree not to use the service for any unlawful purpose or to direct us to publish false, misleading, defamatory, or otherwise unlawful content.

3. Billing & Payment

RespondPal is billed monthly, in advance. Your subscription begins on the date of your first payment and renews automatically each month on that same date until cancelled. Your plan rate is determined by the number of locations under management.

Payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method automatically each billing period until you cancel.

4. Cancellation & Refunds

You may cancel at any time — there is no contract and no cancellation fee. To cancel, simply notify us or remove our access to your accounts.

Because the service is billed monthly in advance, cancellation stops all future billing but does not refund or prorate the current billing period. When you cancel, your service continues through the end of the month you have already paid for, and you will not be charged again. We do not issue refunds for partial months or for the current paid period.

5. Profile Cleanup Add-On

The optional Profile Cleanup add-on is a one-time service in which we respond to your existing backlog of past reviews. It is billed once, is non-recurring, and is non-refundable once the work has begun.

6. Service Standards

We strive to respond to every eligible review within 24 hours of it posting. Our ability to do so depends on continued, valid access to your accounts and on the availability of the underlying Google and Yelp platforms. We are not responsible for delays or interruptions caused by platform outages, changes to third-party APIs or policies, or revocation of our access.

All responses are reviewed by a human before publishing. If you are ever unhappy with a response, let us know and we will revise it.

7. Intellectual Property

Responses we publish on your behalf become part of your business profiles and belong to you. The RespondPal name, brand, website, software, and internal processes remain our property. Nothing in these Terms transfers ownership of our intellectual property to you.

8. Disclaimers & Limitation of Liability

The service is provided “as is.” We do not guarantee any specific outcome, including improvements in ratings, rankings, search visibility, or revenue. To the maximum extent permitted by law, RespondPal’s total liability arising out of or relating to the service is limited to the amount you paid us in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages.

9. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify active clients by email. Your continued use of the service after changes take effect constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law principles.

11. Contact

Questions about these Terms? Reach us at team@respondpal.ai.